These Terms and Conditions ("Terms") govern your access to and use of the Univooz website located at https://app.univooz.com, the Univooz platform, and the Univooz Go mobile driver application (collectively, the "Service"), operated by Maxtech solutions ApS ("Univooz," "we," "us," or "our").
By creating an account, accessing, or using the Service, you ("you," "Customer," or "User") agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Description of the Service
Univooz is a unified fleet and delivery management platform that provides tools including, but not limited to:
Real-time order and delivery tracking, including customer-facing tracking links
Route planning, AI-powered order bundling and routing
Driver management, including Know Your Customer ("KYC") document collection, verification, and contracting
Payroll processing tools for drivers under Fleet and Hybrid accounts
CO2 and sustainability reporting
Historical reporting and analytics dashboards
A native API, webhooks, and third-party integrations (e.g., accounting systems)
The Univooz Go driver mobile application
We may add, change, or remove features of the Service at any time, with or without notice.
2. Eligibility and Account Types
2.1 You must be at least 18 years old and legally capable of entering into a binding contract to use the Service.
2.2 Accounts are available as:
Business Account — for businesses managing their own deliveries
Fleet Account — for fleets managing drivers and business partnerships
Hybrid Account — combining Business and Fleet functionality
2.3 You are responsible for selecting the account type appropriate to your operations and for ensuring the accuracy of information provided during registration.
2.4 You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.
3. Subscription Plans, Fees, and Billing
3.1 Access to the Service is provided on a subscription basis (monthly or yearly), at the pricing displayed on our website at the time of purchase. Prices are subject to change with reasonable prior notice.
3.2 By subscribing, you authorize us (or our payment processor) to charge your chosen payment method on a recurring basis until you cancel.
3.3 Except as required by law or expressly stated otherwise, fees are non-refundable, including for partial subscription periods.
3.4 Failure to pay fees when due may result in suspension or termination of your access to the Service.
3.5 Enterprise plans may include custom feature development and bespoke pricing, subject to a separate order form or agreement, which will take precedence over these Terms in case of conflict.
4. Driver Onboarding, KYC, and Contracting
4.1 If you use Univooz's driver management features, you are responsible for ensuring that:
Driver KYC documents are collected and processed in compliance with applicable law;
You have a lawful basis and, where required, consent, to collect, store, and process drivers' personal data through the Service;
Driver contracts entered into or managed through the platform comply with applicable local labor, employment, and independent contractor laws in your jurisdiction.
4.2 Univooz provides tools to facilitate KYC collection, verification status tracking, and contract management, but does not act as the employer or engager of your drivers, and is not responsible for your compliance with employment or labor law.
4.3 Drivers using the Univooz Go app are subject to any separate terms presented within that app, in addition to these Terms where applicable.
5. Payroll Features
5.1 Where payroll calculation tools are provided, you remain solely responsible for the accuracy of payroll data, compliance with wage, tax, and labor laws, and for making actual payments to drivers. Univooz does not act as a payroll provider, employer of record, or tax withholding agent.
6. Data, Privacy, and CO2/Reporting Data
6.1 Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms.
6.2 You retain ownership of the operational data you input into the Service (orders, routes, driver records, etc.). You grant us a license to process this data solely to provide, maintain, and improve the Service.
6.3 Reporting outputs (including CO2/sustainability calculations) are estimates generated from the data you provide and from routing/vehicle assumptions. We do not guarantee the accuracy of such estimates for regulatory, ESG, or audit purposes, and you are responsible for independently verifying any figures used for compliance or external reporting.
6.4 If you are located in the European Economic Area, United Kingdom, or another jurisdiction with applicable data protection law, and act as a "data controller" of driver or customer personal data processed via the Service, you may be required to enter into a separate data processing agreement with us; contact us to request one.
7. Acceptable Use
You agree not to:
Use the Service for any unlawful purpose or in violation of any applicable law or regulation;
Reverse-engineer, decompile, or attempt to extract the source code of the Service, except as permitted by law;
Interfere with or disrupt the integrity or performance of the Service, including via the API or webhooks;
Use the Service to transmit malware or engage in unauthorized access to any system;
Misrepresent your identity, account type, or the nature of your business or fleet operations;
Use driver or customer data collected through the Service for any purpose other than operating your delivery/fleet business.
We reserve the right to suspend or terminate accounts that violate this section.
8. Third-Party Integrations and API
8.1 The Service may integrate with third-party tools (e.g., accounting systems) via our native API and webhooks. Your use of third-party services is governed by those providers' own terms, and we are not responsible for the availability, accuracy, or conduct of third-party services.
8.2 If you build integrations using our API, you are responsible for securing your API credentials and for all activity conducted through your API access.
9. Intellectual Property
9.1 The Service, including its software, design, trademarks, logos, and content (excluding your data), is owned by Univooz or its licensors and is protected by intellectual property laws.
9.2 We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business operations during your subscription term. No other rights are granted.
10. Free Trials, Waitlist, and Beta Features
Any free trial, waitlist access, or features labeled "beta," "new," or "preview" are provided "as is," may be modified or discontinued at any time, and may be subject to additional terms communicated at the time of access.
11. Disclaimers
11.1 THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
11.2 Routing, ETA, bundling, and CO2 outputs are algorithmic estimates and are not guaranteed to be accurate under all conditions (e.g., traffic, weather, vehicle variance).
12. Limitation of Liability
To the maximum extent permitted by law, Univooz and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising from your use of or inability to use the Service. Our total aggregate liability for any claim arising from these Terms or the Service shall not exceed the fees paid by you in the [twelve (12) months] preceding the event giving rise to the claim.
Nothing in these Terms limits liability that cannot be limited under applicable law (e.g., liability for gross negligence, willful misconduct, or death or personal injury caused by negligence, where applicable).
13. Indemnification
You agree to indemnify and hold Univooz harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your violation of applicable law, including employment or data protection law relating to your drivers or customers; or (c) your misuse of the Service.
14. Term, Suspension, and Termination
14.1 These Terms remain in effect while you use the Service.
14.2 We may suspend or terminate your account for breach of these Terms, non-payment, suspected fraud, or legal/regulatory reasons, with notice where reasonably practicable.
14.3 You may cancel your subscription at any time through your account settings or by contacting us; cancellation takes effect at the end of the current billing period unless stated otherwise.
14.4 Upon termination, your right to access the Service ends. We may retain or delete your data in accordance with our Privacy Policy and applicable law.
15. Changes to These Terms
We may update these Terms from time to time. We will post the updated Terms on this page with a revised "Last updated" date, and, for material changes, provide additional notice (e.g., by email or in-app notice). Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
16. Governing Law and Disputes
These Terms are governed by the laws of Denmark, without regard to conflict-of-law principles. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Denmark, unless otherwise required by applicable consumer protection law.
17. Miscellaneous
Entire Agreement: These Terms, together with our Privacy Policy and any order forms, constitute the entire agreement between you and Univooz regarding the Service.
Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.
No Waiver: Failure to enforce a right under these Terms is not a waiver of that right.
Assignment: You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.
Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control.
18. Contact Us
If you have questions about these Terms, contact us at:
Maxtech solutions ApS, Norvangen 3 D, 1., 4220 Korsør Email:info@maxtech.solutions